Date Posted: Jan 18, 2017
HIGH PRESSURE Door-to-Door Furnace Sales
The Better Business Bureau of Saskatchewan is warning
consumers to beware of high-pressure home energy sales persons going
door-to-door selling heating/cooling units. Over the past 2 weeks, True North
Home Solutions, has been in the Saskatoon area. Complaints and inquiries have
focused on allegations of high pressure sales tactics that include they are
‘part of' or ‘associated with' either Sask Power or Sask Energy. This is not a
BBB Accredited business. Information gathered about this business, including
this Alert is located at:http://www.bbb.org/saskatchewan/business-reviews/air-conditioning-contractors-and-systems/true-north-home-solutions-22426?language=1
The Direct Sellers Act requires the business AND the
salesperson to have a direct sellers license unless they are exempted by
legislation. In addition, they will likely require a municipal license, too.
There are no licensing exemptions for direct salespersons who sell home
renovation products or services, all direct sellers of home renovation products
must be licensed.
Every year the BBB receives a number of inquiries and
complaints from consumers and municipalities who have been contacted regarding
the sale of home heating/cooling services. The majority of the inquiries this
year for this product/service concerns three separate companies that are not
accredited businesses, with a head office in Ontario. The previous Consumer
Alert was issued March 10, 2016. This is the time of year that the sales people
will be going door-to-door. The BBB offers the following tips if you are
thinking about acquiring a home heating/cooling system
- Direct sellers going door to door must be licensed under
Consumer Protection in Saskatchewan. Ask for a copy of their Direct Sellers
License. Ask for the address of the Registered Office in Saskatchewan for the
- Most urban municipalities require seasonal businesses
engaged in door-to-door sales to be licensed in the municipality. Ask for a
copy of that municipal business license.
- If they are from out of province, ask for the contact
person for the Saskatchewan office.
- Under the Direct Sellers Act consumers may cancel any
contract executed at home, provided such cancellation is provided in writing to
the Saskatchewan office of the business within 10 calendar days of its
- You may not want to let them in, at all. It is your
- Reputable businesses won't require signatures at the
door. Take the time to read the documentation at your leisure. If the sales
pitch has a limited time offer attached to it, ask the sales person to leave
immediately and close your door.
- Obtain competitive quotes from businesses offering
similar services. Contact the BBB (phone 1.888.352.7601 or online:
sask.bbb.org) to check out the business or to obtain a list of businesses
offering similar service.
- Ask for references who have had the service in the past
in Saskatchewan, then contact the references and discuss their level of
satisfaction with the service.
- Ask the sales person at your door for all the details
including installation costs, monthly financing costs, terms of the contract,
how are contracts renewed, how product failures are handled, how service
failures are handled, and what happens if you decide to move.
- If you choose to enter a contract with a door-to-door
sales person or with another service provider, insist on full training on the
system during normal business hours, and insist that installation be done
between 9:00 a.m. and 5:00 p.m., or at the very least at your convenience.
There is no need to install home heating/cooling systems in the evening.
- Do not leave your home unattended while the installation
- Before you sign any contract, take the time to read the
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